The Student Enrollment Center is open to assist you both virtually and on location in Zimbar-Liljenstein Hall.
The FAQs below may prove helpful in guiding your questions as well as pointing you to the right department or webpage for assistance. Appointments are available.
- Is the CARES Act application available?Please see ESU's CARES Act information.
- I did not attend classes for spring 2021 Semester. How do I register for fall 2021
(Continuing Student) If you did not attend classes for the spring 2021 semester please complete the readmit application. If you attended and completed classes (C grade or higher) at another college or university during the spring semester and wish to transfer courses; please request the college or university to send a final official college transcript to the address below. Please confirm with your ESU advisor the courses you anticipate will transfer to avoid retaking courses already completed.
East Stroudsburg University
University Registrar/Transfer Center
200 Prospect Street
East Stroudsburg, PA 18301
For Final Official Electronic College Transcripts email: firstname.lastname@example.org
(The college or university must submit directly to ESU)
- I do not see my Parent Plus Loans, what next?If you applied and were approved for a Federal Parent PLUS loan at studentaid.gov, when processed it will be posted in the student’s portal/financial aid. It will be reflected on the bill a few days later.
- My bill does not appear up-to-date. How can I view my current activity?See Pay My Bill for detailed instructions on how to view your bill.
- Why haven’t my fall 2021 loans disbursed?
If your federal loans have not disbursed, there may be a number of reasons as to why:
Are all requirements satisfied? (please log into your myESU portal > Under the student tab > financial aid requirements.
Have you signed your Master Promissory Note (MPN) and completed your Entrance Counseling Interview? If not, please visit studentaid.gov > click the in-school box > select the item you would like to complete > log in using your Student FSA ID to complete these items.
- I have an outstanding Independent Request requirement, what do I do?When completing your FAFSA, you answered “yes” to a question that may deem you an independent student. Please go to esu.edu > Financial Aid > Forms and complete an Independent Status Request and return to our office with a signed statement indicating your current status and supporting documentation. A new independent status request form must be submitted each year.
- I cannot afford to pay my fall 2021 balance, is there more financial aid options?
Parent(s) of dependent students may apply for a Parent PLUS loan to assist their child in paying their balance owed. If the parent is denied for the Parent PLUS loan, the student will be eligible to receive additional unsubsidized loan funds. Parent(s) can complete the Parent PLUS loan application at studentaid.gov > click on the parent box > click on apply for a PLUS loan > log in using the Parent FSA ID.
Additionally, students may seek out alternative loan options through elmselect.com.
- I am trying to register for fall 2021. I have a hold on my account. Can financial
aid lift the hold so I can register?The Office of Financial Aid does not have the ability to lift a financial aid hold. Please contact our billing department at email@example.com for assistance on paying a past due balance.
- If I submit an outstanding requirement today, can you disburse my financial aid today
so I can register for classes on my scheduled registration date?
Most financial aid requirements require review by a financial aid staff member. The review process can take a few days to a few weeks, depending on what the requirement is. During high peak times, such as right before and during course registration, many students are trying to complete outstanding requirements, which further extends the time frame of reviewing submitted requirements.
Please make sure you complete all required documents well in advance of your scheduled registration time to allow time for review and processing.
- I was informed that I am not eligible for federal financial aid for fall 2021 because
I am not meeting Satisfactory Academic Progress (SAP). Can I still appeal?Fall 2021 SAP appeal forms were due July 16, 2021. Unfortunately, we are no longer able to review SAP appeals for the fall 2021 after this date, however, you may submit an appeal for spring 2022. Please contact the Financial Aid Office at firstname.lastname@example.org for more information.
- Can I receive financial aid for winter classes?Winter classes are not eligible for financial aid as a standalone term. Any credits taken during the winter session will be added to the credits you take during the spring 2022 semester. The total credits during both terms will determine your federal financial aid eligibility for spring 2022.
- When can I request a book voucher for winter session classes and fall 2021 classes?
We do not offer book vouchers for winter or summer terms.
The fall 2021 book voucher request form is available through September 10, 2021. Book vouchers will only be issued to students who have enough financial aid to cover their bill owed, plus the amount of the book voucher.
- When will fall 2021 financial aid disburse and when will I receive a refund of financial
If all financial aid requirements have been satisfied, your fall 2021 federal and institutional financial aid will disburse September 9, 2021.
After your financial aid has disbursed, if you have excess funds, the Billing Office will issue a refund within 10 business days. If your financial aid disburses on September 9, 2021 and results in excess funds, you should receive a refund around September 23, 2021.
- When will my fall 2021 PA State Grant disburse?Due to the certification process that takes place, we must wait until after add/drop and after enrollment is confirmed. This process will occur around the end of end of September 2021.
- When can I complete my 2021-2022 FAFSA? How should I complete my 2021-2022 FAFSA if
I or my family have been financially impacted by the COVID-19 pandemic?
The 2021-2022 FAFSA became available October 1, 2020. To complete your FAFSA please visit studentaid.gov.
You should complete your 2021-2022 FAFSA using your 2019 tax information, as required on the FAFSA. After we have received your FAFSA and provided a financial aid award package, you may contact the Office of Financial Aid to request a special circumstance review (supporting documentation and current tax returns will be requested).
- What is the financial aid impact of the 2020-21 COVID-19 related grading policy?Please visit Academic Progress for COVID for full details on how the 2020-21 COVID-19 grading policy will affect your financial aid eligibility