Help Desk

Getting Online Help

Work Orders

Computing Center & Telecommunications Work Orders

Please submit a work order for assistance with technology, including computer repair or setup.

Other Departments
Please see Facilities Management for building and grounds-related work orders.

IT Information

Important Information for New Students Regarding IT Services

Please visit the Welcome New Warriors page for detailed instructions on how to obtain your login id, set your password, and complete various other onboarding tasks.

Your initial login ID is typically composed of the first letter of your first name followed by your last name, with a number appended if your last name is common (e.g., Hernandez, Smith).

Once your login credentials are created, they grant access to the following resources:

Warriors Connect Portal

• Your primary online platform for managing academic and campus services. It provides access to bill payments, Financial Aid information, grades, Student billing, Meal Plans, and Campus event notifications.
  
  • Warriors Connect, also called the “portal”, is an essential link into a student's academic persona on campus. It allows bill payment, Financial Aid, grades information [academic information], residence hall billing, meal plan billing, as well as important connections to events and programs on campus.

D2L (Desire2Learn)

The online learning platform used by faculty for course materials, assignments, quizzes, lectures, and remote access to classes. To log in, you must be registered for current semester courses; your student ID and password are required. For assistance with Desire2Learn, contact d2lstudents@esu.edu or call (570) 422-3435.

Student ID Card

Student ID numbers are located on the back of your eCard. Please keep your card always secure.

Wi-Fi

• Main campus Wi-Fi network (SSID: ESU-STUDENTS) for students and (SSID: ESU-Wi-Fi) for staff, accessible via your login ID and password through a prompted browser login.
• Residence Life Wi-Fi network (SSID: ResNet). Refer to the Residence Life Network for registration and connection details.
• Before connecting to ResNet, your device will be scanned to verify that it has up-to-date antivirus software and the latest operating system updates. Devices lacking these updates may experience delays in connecting.
• All residence halls offer wireless access. For assistance, contact the ResNet Help Desk at ext. 3789.
• iPhone users: To ensure proper Wi-Fi connection, disable the "Private Address" setting in your Wi-Fi network options.

If you experience connectivity issues, please contact the Help Desk at (570) 422-3789.

Computer Labs

A comprehensive list of campus computer labs and their hours of operation is available on the Computer Labs page.

Campus Computer Login

After activating your account either remotely or in person, you will be able to log into any campus computer. Use your student username, password, and ensure the domain is set to "STUDENT".