Student Assistance Services- The Health And Wellness Case Manager
The Health and Wellness Case Manager is a licensed social worker who is here to assist students with a variety of concerns that impact daily functioning. The Health and Wellness Case Manager is different from a therapist or counselor. A case manager assists students with making connections to appropriate resources and services while counselors provide therapy to help students gain better coping skills and understanding of their experiences, symptoms, and behaviors.
Possible areas of case management support include, but are not necessarily limited to:
- working with students to understand options and to make informed decisions.
- assisting students gain information and provide guidance to navigate community and/or University resources.
- providing support with communication, outreach, and collaboration with community and/or University resources.
Student Assistance Services- How To Get Started
Making an Appointment
Appointments can be made by phone, in person, or by email any point during the year. Appointments are available Monday-Friday during business hours. It is asked that initial appointments take place at the Health and Wellness Center, but after that the Health and Wellness Case Manager can meet at any public place on campus. Every attempt will be made to schedule an appointment as soon as possible.
Sometimes, The Health and Wellness Case Manager will receive a referral for students from a concerned professor, friend, or other ESU staff/faculty and will reach out directly to the student to offer resources, support, and an appointment.
Drop In Hours
The Health and Wellness Case Manager is available during drop in hours at the Health and Wellness Center and the Gender and Sexuality Center weekly. Drop In time can be utilized for setting up an appointment, meeting with the Health and Wellness Case Manager, or just asking questions and saying “Hello!”
The Case Manager will also be available to students during CAPS Walk-In hours to assist students with case management needs. Remember, the Case Manager is available to help any student with acquiring resources, making informed decisions, and making meaningful connections on and off campus!
What Types of Activities May Take Place During an Appointment
Each session will be individually tailored based on the purpose of the visit and the needs of the student, but there is some general information that The Health and Wellness Case Manager will need in order to best serve. This information includes the student’s name, ID number, and contact information. This information is collected so that The Health and Wellness Case Manager has the most up to date information as to where to contact the student for follow up, emergency contact, and to maintain records.
Resources Appraisal – Students may be asked to complete a Resources Appraisal to gather information about the purpose of the session, the student’s strengths, and goals. It is important to be open and honest during this process. Depending on the nature of the concerns, the student may be offered additional resources through CAPS, who offers individual and group counseling.
After goals are identified, The Health and Wellness Case Manager will work with the student to identify and develop an action plan, complete any necessary paperwork, tasks, or referrals, and schedule follow up appointments, if needed.
- What does a case manager do?The Health and Wellness Case Manager assists students with making informed choices, develop and reach their goals, and navigating University and/or community resources, just to name a few!
- When is the case manager available to meet?The case manager has scheduled office hours, drop in hours at the Gender and Sexuality Center, and available by appointment.
- Why was I referred to The Health and Wellness Case Manager?Someone who cares about a student will ask The Health and Wellness Case Manager to reach out directly to the student to offer resources, support, and/or an appointment. It is all part of an effort of all the ESU faculty and staff to help students find success, maintain safety, and have the best experience possible.
- Is it a confidential service?The service is confidential, but there are times where the Case Manager may have to break confidentiality, for example if a student is expressing threat to harm themselves or others or a child is being abused.
- What is the difference between a case manager and a counselor?The Health and Wellness Case Manager supports students in gaining access to resources and connections to supports outside of themselves, while a therapist or counselor provides advice, support, and utilizes therapeutic modalities to increase insight, coping skills, and help the student improve themselves on the inside.
- I am transitioning to college from foster care. Can Case Management help me?Yes! Please contact the Case Manager as soon as possible via phone, email, or drop by the office to discuss what resources, programs, financial aid, etc. is available to help you be successful at ESU.
Many states have informational websites with specific resources for during the COVID-19 pandemic. This includes information about how to apply for unemployment, health insurance, or other available programs.
- I need information about general resources in my area, such as housing, food banks,
or something else. Where can I look?The best place to start for any resource in your area is 211.org. You can also dial 211 from your phone. This is a free resource to help find housing, clothing, food, doctors, or other agencies.
- How do I get more information about or apply for unemployment benefits?
Check out your state’s Covid-19 Resource Website. Information about if you qualify and how to apply will be posted there. If you have questions about how to apply, the website will also have contact information for who to direct your questions to.
These links may be helpful:
- Where do I find the resource website for my state?
- I have questions about my stimulus check. Where can I find more information about
that?Start here: The IRS has created a website with information about stimulus checks and provided a tracking tool so you can see when the money will be sent to you.
- I do not understand the applications for benefits and I am finding that I am overwhelmed,
confused, and frustrated. What can I do?Reach out for help. Many of the agencies have contact information for who can assist you with your questions. There are also people here to help you at ESU! If you have a question, can't find the information you are looking for, or need assistance reach out to Bailey Higgins, Health and Wellness Case Manager at email@example.com
COMPASS Pennsylvania portal for SNAP Benefits and Medical Assistance.
Department of Motor Vehicles of Pennsylvania website for driver license and ID applications and renewals.
Women’s Resources of Monroe County provides free and confidential support to survivors of domestic violence and sexual assault.